Included in the holiday arrangements and package cost:
Not included in the holiday arrangements and package cost:
Essential Information &
Frequently Asked Questions (FAQs)
An A to Z of everything you need to know to take the Load Off Your Back on your self-guided walking holiday.
Accommodation: What sort of accommodation will I stay in?
We go to great lengths to ensure that your holiday accommodation will be of a good standard and provide precisely the kind of room you have booked. We try to secure rooms with ensuite or private facilities wherever possible, and these will have either a bath and wc or a shower and wc. In some instances accommodation may only be available with shared facilities. A single room may contain a single bed, double bed or two twin beds.
We pride ourselves on sourcing the quality country inns, hotels, B&Bs and guest houses all of which offer excellent accommodation. They offer a friendly welcome and individual style enabling the walker to get the best rest and relaxation before starting the walk each day. Many come with gorgeous views and all offer good standards and pleasant touches.
Your night's accommodation will include a breakfast. Vegetarian and lighter options are generally available throughout. Booking in advance of the summer season enables us to seek the best quality accommodation that offers proximity to the path, great rooms and good service.
Your accommodation will often be right on the trail, but where it's more than a short distance away, we arrange transportation for you between your overnight accommodation and the trailheads.
You may generally check in to your accommodation for the day after 4pm.
You are responsible for ensuring that you reach your overnight accommodation at a reasonable time, and we cannot be held liable for any loss or expense suffered if you arrive late. Particularly in the case of smaller accommodations, you might like to contact them during the day to let them know anticipated arrival time. On the morning of departure, you are generally requested to vacate your room by 10am.
Before departing your accommodation for your day's walk, please ensure that your bag is properly labelled and in the designated area for pick-up and delivery to your next overnight stop.After your day's walk, your host will very much appreciate you being considerate when returning with muddy boots and wet clothing. Please make use of any boot storage or drying rooms provided.
See also our advice on Single Rooms and Solo Travellers.
Should you wish to walk with all your belongings in your backpack, please contact us for an 'Accommodation Only' package. We'll book your overnight accommodation along the route and provide you with the necessary maps to allow you to find each property, but otherwise leave you to be self sufficient. We do not offer Loyalty Points for 'Accommodation Only' packages
We don't generally consider our holidays suitable for the under 16s, although if travelling as a family group you will probably be able to better assess the suitability of a walk for a younger member of your party than us! At the other end of the scale, if you are 75 or over we strongly recommend that you have a medical examination before booking, to ascertain your personal fitness to join a walking holiday. For insurance and safety reasons we may ask you to sign a declaration stating that you are fit to undertake your chosen holiday.
Assistance and support during your holiday
Please feel free to contact us should you need assistance or support during your holiday.
Before starting your day's walk please ensure that the bag you wish to be taken to your next overnight stop has been left ready for collection in the area indicated by your host by 9.30am. You bag will usually be delivered to your next accommodation by 4.30pm, if it hasn't arrived by 5.30pm, please give us a call.
Please ensure that you bag is properly labelled with the baggage tag provided by Load Off Your Back
Only one transported bag per person is included in your holiday price.
To assist your baggage transfer providers and avoid risk of loss or damage to your property, please don't attach additional bags or boots to your main luggage.
Please also ensure that your bag is not heavier than 20kg (44lb)
Please don't pack valuable or breakable items your bag to be transferred between overnight stops. We cannot accept responsibility for loss or damage to your bag or its contents and recommend that you take out Travel Insurance to cover such eventualities.
Should you wish to book your own accommodation and have us simply arrange the transport of your main bag between overnight stops, please see our Luggage Transfer Only section.
Please take a few minutes to read through our Booking Conditions.
Booking - How far in advance do I need to book?
We recommend that you book as soon as you've decided on a route and a date you'd like to being your walk so that we can arrange your accommodation. Most routes have busy seasons - particularly around Bank Holiday weekends - and sections with a very limited choice of accommodation, so the earlier you book, the easier it is for us to secure the most comfortable and convenient accommodation for your walk.
See our Meals section for details.
If driving to the start of your holiday, we may be able to provide advice as to where to leave your car whilst you're on the trail or arrange for you to leave your car at the first accommodation. Please ask us to check for you once your accommodation arrangements have been confirmed. Car parking costs are not included in the holiday price and may have to be paid locally.
Please see our section 6 of our Booking Conditions for further advice
Changes to your Booking
If after booking you wish to make changes to your holiday arrangement, we will endeavour to assist you, however additional charges may apply. If you or someone else on the booking are unable to proceed with the holiday, you can request to transfer your booking to some one else. Please see Section 5 of our Booking Conditions for more details
Check-in & Check-out times at your overnight accommodation
You can usually check-in to your overnight accommodation from 4pm. Should you anticipate a late arrival at your overnight stop please give them a call to let them know. Additionally, particularly in the case of smaller accommodations, it's a good idea to give them a call from the trail to let them know when you expect to arrive. On your day of departure, check-out is usually 10am.
We always aim to provide you with the best possible holiday but realistically from time to time sometimes things do go wrong. In the event that you have a complaint or need assistance, please inform the relevant hotelier or baggage carrier immediately who will endeavour to put things right locally. For anything other than minor difficulties you should also inform us as soon as possible.
We will also provide you with a 24 hour emergency contact number where you can reach us or our local partners in mainland Europe should you run into difficulty.
Credit & Debit Card Payments
No charges apply to any payment by credit or debit card
|For bookings made more than 6 weeks before departure:||£100|
|For bookings made within 6 weeks of departure:||Full Payment at the time of booking|
|For 'Luggage Transfer Only' bookings:||Full Payment at the time of booking.|
Please see our How to Book section for more information.
If you have any special dietary requirements please advise us when making your booking. We will endeavour to pass on any dietary requirements to the suppliers of your overnight accommodation and breakfasts but cannot guarantee that they will be able to meet your request. Please be aware that the walks pass through some remote locations with a limited choice of locations for lunch or evening meal where there may be some difficulty in accommodating your dietary requirements.
Your travel documents and map pack will be sent to you approximately four weeks before departure. See our advice on How to Book for further information.
Dogs: Walking with your pet
Please check with us before booking if hoping to have your dog walk with you on these holidays. We will need to check availability at each overnight stay and on any transport necessary during the holiday. There are likely to be additional charges and the need to comply with any rules regarding pets at dog-friendly accommodation.
Emergencies - Contacting us outside normal business hours
Whilst on holiday with us, should you need to contact us when our office is closed and be unable to wait until our office re-opens, you can reach our out-of-hours Duty Officer for assistance by telephone or text message on +44 (0)7734 331 663.
Apart from good footwear, a decent waterproof and a daypack you don't need a lot in the way of specialist kit. See our suggested Packing List below.
Excursions or other tours that you may choose to book or pay for whilst on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
Extending your holiday
We can usually arrange extra nights' accommodation at the start or end of your walking holiday. We can also often include a rest day or time for something extra that you will want to see or experience whilst on your walking holiday. Please contact us for details.
Take a look at our facebook page and feel free to post your thoughts and images relating to your travels with us.
FCO Travel Advice
Please take a look at the Foreign & Commonwealth Office (FCO) Travel Advice relating to your destination when travelling outside the UK. For more information see the section relating to the UK Government's Travel Aware campaign.
Travel advice from the FCO can change without warning so please check regularly for updates.
Feedback following your holiday
We'd love to hear how you got on during your holiday with us and welcome all feedback and ideas for the future. We'd also be interested to receive any images from your trip to consider for inclusion on our websites.
All our holidays are designed for active people although the demands of the itineraries and holiday durations can vary considerably. It is recommended that you do some walking or exercise in the weeks prior to departure.
Do also ensure that your walking boots are broken in and comfortable, and you might like to try walking with a heavier daypack than you intend to carry on your holiday.
Although the attraction of a continuous walking holiday is the sense of achievement in completing a long distance trail, although it's great to stretch yourself, do not book a holiday beyond your ability!
See also our advice on Walking Distances each day.
To make sure that you get the most out of your holiday it's essential that you make the right choice of footwear.
For many walks, providing that you have strong ankles, walking shoes, also known as 'approach shoes' or 'trail shoes' are likely to be adequate. We'd recommend that a choose a waterproof pair with a good 'Vibram' style sole to grip uneven ground and protect your feet against sharp stones.
Alternatively, to provide you with more ankle support whilst out on the trail, we'd strongly recommend lightweight walking boots or, for routes on more challenging terrain, proper walking boots.
Getting to the start of your holiday
See our advice on Travel to your holiday Destination for details on how to get to the start of your holiday and back again at the end
If you'd like us to quote for a larger group to walk a trail, please get in touch by emailing us at: firstname.lastname@example.org.
We can also tailor specific walking programmes both in the UK and around the world to suit your group's requirements, with or without a tour leader to support you, from our sister companies Ramblers Walking Holidays, Adagio, Chapters Experience Holidays or Cruise & Walk. Please call Dawn O'Farrell, our Private Groups Manager on 01707 386704 or email us for advice.
GPS tracks are currently only available on our European routes.
Load Off Your Back holidays are self-guided and for independent travellers, however should your prefer to join a small-group guided holiday and walk accompanied by a group of like-minded travelling companions and a qualified tour leader to guide you , you might like to take a look our sister companies, Ramblers Walking Holidays, Adagio, Chapters Experience Holidays or Cruise & Walk.
Health Advice for Travellers
When travelling outside the UK, please take a look at current travel health advice from the Scottish NHS Fit for Travel website and Travel Health Pro, the website of the National Travel Health Network and Centre.
Holidays are from 3 days to 3 weeks or longer. You can take longer to complete your chosen route by including additional nights at the overnight stops along the way and also extend your holiday to walk two or more routes sequentially. See also our advice on linking routes to stay out on the trail for longer.
For UK residents when travelling in the UK, we strongly recommend that you take out travel insurance to protect against unexpected cancellations or injury or loss whilst on holiday. When travelling in mainland Europe, travel Insurance is compulsory and you should also carry your European Health Insurance Card (EHIC) to demonstrate entitlement to necessary medical treatment in during their visit.
Non UK citizens must have adequate travel insurance and, if an EU/EEA resident carry your European Health Insurance Card (EHIC), to participate in these holidays outside their own country of residence.
Please read the information on our specialist travel insurance policy in the Travel Insurance section and paragraph 13 of our Booking Conditions
Please note however that an EHIC is no substitute for an adequate travel insurance policy.
Joining your holiday
See our advice regarding travel to your holiday destination.
Linking routes to extend your holiday
It's easy to link routes and walk two or more trails sequentially. We can provide you with details of how to get between the different trails and also arrange accommodation in locations you'd like to visit between routes. If you're planning an extended walk, let us know what you have in mind and ask for a quote.
Details of local facilities and expected itineraries are given in good faith but experience has taught us that they may not always be available. Every effort will always be made to overcome any unforeseen circumstances, particularly if safety is compromised.
We really appreciate the loyalty that so many of our clients give to us each year. It's so encouraging for us and we see it as a great endorsement of our range of holidays. As well as continuing to offer our holidays at really good prices, we'd now like to give something back to our 'regulars' in the form of "Rambling Rewards". This is our points-based reward scheme which offers you something back each time you take another holiday with us.
It's a simple scheme where you collect 2 points for every £1 you spend on a holiday.
Once you've been on the holiday you can then redeem these points at any time on a future booking with us (100 points = £1 discount). You'll collect points for every holiday you take with any member of the RWH Travel Ltd group:
| Load Off Your Back||www.loadoffyourback.co.uk|
| Ramblers Walking Holidays||www.ramblersholidays.co.uk|
| Cruise & Walk||www.cruiseandwalk.co.uk|
| Chapters Experience Holidays||www.chaptersholidays.co.uk|
We will be able to tell you how many points you have accumulated when you contact us to make your booking. Unfortunately we cannot backdate any points!
We'll hope that you'll find it a real pleasure collecting your "Rambling Rewards" points and enjoying your great-value walking holiday at the same time!
Please note that the 'Rambling Rewards' scheme replaces our previous price reduction scheme for repeat clients. Unfortunately, we do not offer Loyalty Points on the 'Accommodation Only' and 'Luggage Transfers Only' packages. This loyalty scheme may be withdrawn at any time.
Luggage Transfers Only
Should you wish to book your own accommodation and simple have us arrange your luggage transfers along the route, please contact us for a quote.
For Luggage Transfer Only bookings we would require full payment at the time of booking
On most routes we are unable to include luggage transfers to campsites, Air B&B properties or railway stations.
Please note that if you are arranging your own accommodation, it is your sole responsibility to ensure that your accommodation providers are prepared to have luggage picked up and dropped off by a baggage transfer company and that there will be someone at the accommodation to release bags for collection and accept delivery. In the event that an accommodation provider is not available to release a bag in the morning or accept delivery of your bag in the afternoon, it will be your sole responsibility to contact the baggage transfer operator to rearrange collection or delivery at a time acceptable to the accommodation provider. In such circumstances we cannot accept responsibility for any additional costs for repeated collection or delivery attempts.
We do not offer Loyalty Points for 'Luggage Transfers Only' packages.
See also the Baggage Transfer section.
Meals: What do we do for lunch and dinner?
Breakfasts are included in the holiday price, and will usually be taken at your accommodation. Breakfasts generally include of a choice of continental or cooked breakfast.
Lunches and dinners are not included in the holiday charge, unless specifically noted.
You can sometimes obtain a packed lunch from your accommodation, stop off at an enticing café along the way, or pick up supplies when passing local shops.
Dinners can generally be taken at local pub or restaurant, at or near your overnight stop, and some properties may offer evening meals with advance notice from you. Details will be included with your travel documents.
Medical Conditions & Disabilities
Please let us know if you have a medical condition, disability or other issue which might be relevant to your participation in the holiday, or of which we need to be aware, before or at the time of booking. Please inform your travel insurance company of any pre-existing condition.
Please provide us with a mobile phone number to enable us to contact you at the last minute or during your holiday. We will only use mobile phone numbers to assist you and not for marketing calls!
Navigating the Route
We'll provide you with a map and guidebook or, for overseas holidays, a walk description booklet and these will be sent to you once we receive your final holiday payment.
Please note that any advertised offers, benefits or initiatives may be discontinued at any time at our discretion.
We recommend you include the following in your packing list:
You might also like to consider:
Passports and visas
British citizens can check current passport and visa information relating to your destination at www.gov.uk/travelaware.
Holders of non-EU passports may well be subject to varying visa requirements to enter the UK, Spain, Italy and Greece. It is your responsibility to ensure that you comply with any entry requirements for your holiday and you should check either with your travel agent or with the relevant embassy or consulate to ascertain any passport or visa requirements.
Should you wish to include a extra nights at any location on the itinerary for a rest day (zero miles day) or to undertake a local off-route hike, please contact us for a quote
Route Planning: Getting there
Please see our Travel to your holiday Destination section for vice on getting to and from your holiday location.
Return transport back to you car at the end of the holiday is not included, however is often available by public transport or taxi.
Route Planning: Getting to and from the day's walk
Advice on getting between your overnight accommodation and the start or end of your day's walk with be provided with your Tour pack sent to you approximately 4 weeks before the start of your holiday.
Safety on holiday
Participation in any holiday, particularly when engaging in an activity which is new, in unfamiliar terrain or which you do not engage in frequently does include a level of risk. Please see our advice relating to holiday Safety & Travel Advice.
Security on holiday
See our Safety & Travel Advice section.
All Load Off Your Back holidays are self-guided, meaning that you are walking independently without being accompanied by a tour leader. You'll be provided with maps and/or a guidebook or written instructions to help you find your way between overnight stops.
Single Rooms and Solo Travellers
Some people like to walk with others but to have a room to themselves, others choose a more solitary approach to travel and walking. We have two different supplements applying to travellers requiring a room to themselves whilst on the trail:
As we generally use guesthouse and B&B accommodation instead of larger impersonal hotels, the rooms sizes, décor, characteristics and outlook are likely to differ from day to day. Some rooms are likely to be spacious twins or doubles for sole use, others may be true singles; compact and with a single bed.
Where you specify a preference for either a bath or a shower, or twin or double beds, we will make every effort to accommodate your request.
If you specifically request single occupancy of a twin or double room an additional supplement may be incurred.
If you have any other special requests, such as a vegetarian diet, please advise us at the time of booking. We will pass these on to the accommodation providers concerned but we cannot guarantee that all special requests will be fulfilled.
See also our advice on Dietary Requirements.
Suppliers & Partners
When selecting our suppliers we take great care to ensure that they deliver fantastic service. We have established good long-term relationships with the suppliers who know what our clients' expectations are. On occasions we may have to cooperate with new suppliers and due to time restrictions we may not have much experience with them.
The Walking Partnership
Load Off Your Back supports The Walking Partnership, which aims to provide direct financial supports to the grass roots of the walking community in the UK through local walking clubs and societies. If your group has joined The Walking Partnership, you can nominate your group to receive a contribution of 10 per person booked each time you book a holiday with Load Off Your Back. Unfortunately, we cannot accept nominations from those booking our 'Accommodation Only' and 'Luggage Transfers Only' packages. For more details of how the scheme works please see the The Walking Partnership website.
Tips are not included in the holiday charge and are at your discretion.
After we have received your final payment, then approximately four weeks before the start of your holiday, we will send you a Tour Pack will be sent to you containing:
a detailed guidebook and map pack (sometimes the maps will be included in the walk descriptions in the guidebook)
a detailed listings of the accommodation booked for you along the route with: address, contact details and maps highlighting their location
details of the baggage transportation service to take your bags from one accommodation to the next contact details and maps highlighting their location
Should you prefer to book your holiday through your local travel agent rather than directly with us, that's fine, we're happy to work with travel agents.
The UK Foreign & Commonwealth Office provides up to date information on security, local laws for travellers together with current passport and visa information at www.gov.uk/travelaware before booking a holiday outside the UK.
Take a look at the UK Government's handy summary of the basic Travel Aware Essentials you need to consider when travelling abroad.
See also our Safety & Travel Advice section.
Travel to your holiday Destination
Coach timetables in the UK can be found at www.nationalexpress.com or by calling National Express on 08717 818181
Rail timetables in the UK can be found at www.nationalrail.co.uk or by calling National Rail Enquiries on 08457 484950.
Travel information for the European paths can be found on the individual holiday pages.You can often find good general advice on how to get from anywhere to anywhere else on the www.rome2rio.com website.
If you plan to drive to your holiday destination, see also our advice on Car Parking at the start of the trail.
Useful and Interesting external walking & travel websites
|Load Off Your Back's Facebook page|
| Fit for Travel||Travel health advice from the Scottish NHS|
| National Rail||UK rail timetables|
| Rome2Rio||How to get from anywhere to anywhere else|
| The Outdoor Guide||The great outdoors with Julia Bradbury|
| The Ramblers||Britain's outdoor charity|
| The Trek||An American site on all things long-distance trail hiking|
| The Walking Partnership||Financial support for local walking groups|
| Travel Aware||UK Government Travel Advice|
| Travel Health Pro||Travel health advice from the National Travel Health Network and Centre|
| Water-to-Go||Re-usable water filter bottles|
See our Footwear section for advice on shoes or boots for your holiday.
Walking Distances each day
All walking holidays include advice on the number of miles to be walked each day. Our walking holiday routes are all different and offer a range of walks for different levels of walkers. They can range from 5 miles up to 21 miles and terrains can differ from hills and vales to flat seascapes.
All our itineraries are walkable; no technical skills are required. You should however consider the reality of walking for longer distances, on different terrain, with more ascents and descents and perhaps for longer times than you may be used to, and bearing in mind that you will be walking them on consecutive days and in perhaps less advantageous weather than you'd hoped for!
Walking or trekking poles which can make the going easier when on the trail; they assist with balance, take the strain off your legs and are useful when hopping over streams. If you use them please make sure that you have the rubber tips covering the sharp metal points. There is increasing evidence that the bare metal tips are damaging footpaths both in the UK and abroad. Please note though that trekking poles cannot be carried as cabin baggage when travelling by air.
See our Packing List recommendations for more advice on the kit to bring on holiday.
Your Holiday Arrangements
Back to the top
How to Book
Select your preferred holiday route and duration
Take a look at the holidays available in our UK and European destinations and choose your route from the options described.
Contact us to ask for a quote
When you have chosen a holiday route and holiday duration from the options described please contact us through this website or by email to ask for us to quote for your planned holiday, the number in your party and the number of rooms you would like.
What will we send you
We will send you a planned daily itinerary, and a price quote for your intended arrangements based on the type of rooms you require, usually twin or single rooms. Our quotes will usually remain valid for at least two weeks. At this stage we will be unable to provide you with a listing of where you will be staying each night.
Should you decide to proceed with the proposed holiday arrangements, please complete the Booking Form on the website, or the form that will accompany our quote and return it to us together with your deposit.
Please note that on some routes with limited accommodation in remote or busy sections of the trail may book up early, necessitating overnight stays further from the start of finish of the day's walk and the need for transport between the trail and your overnight accommodation.
How to make payment
For bookings made more than six weeks before the start of your holiday, a deposit of £100 per person is payable at the time of booking. In these cases the balance of the holiday charge is payable not later than six weeks before the intended date of departure.
Where bookings are six weeks or less before the intended date of departure, or for a 'luggage transfer only' service, the whole of the holiday charge is payable at the time of booking.
Payments may be made by debit card, credit card or by cheque.
If paying by cheque, please make it payable to 'Load Off Your Back'.
If you prefer to pay by credit or debit card, when we receive your completed Booking Form you will be sent a link to a secure website 'Secure Trading' where you can make payment.
All payments must be made in Sterling unless by prior arrangement with us.
What happens next
Once we have received your booking request and deposit, we will send you:
|||a 'Confirmation of Booking'
The final payment amount and its due date will be shown on your confirmation invoice. As we do not usually issue receipts, please advise us if you require one.
|||Once we have received your booking, should we be unable to secure suitable accommodation for your chosen dates, we will advise you as soon as possible to discuss alternative dates or to refund your deposit.|
|||a summary of the day to day walking programme|
|||Should there be any significant changes to your holiday from the advertised arrangements, we will advise you either upon booking or as soon as possible thereafter.|
|||For any holiday requiring you to purchase your own flight, please do not make any flight arrangements until you have received confirmation of your accommodation from us.|
After we have received your final payment, then approximately four weeks before the start of your holiday, your Tour Pack will be sent to you containing:
|||a detailed guidebook and map pack (sometimes the maps will be included in the walk descriptions in the guidebook)|
|||detailed listings of the accommodation booked for you along the route with: address, contact details and maps highlighting their location|
|||details of the baggage transportation service to take your bags from one accommodation to the next contact details and maps highlighting their location|
Don't forget to take a look at:
|||What's Included (and not included)|
|||FAQS - Essential Information (important advice about your holiday)|
|||Booking Conditions (the inevitable small print)|
|||The UK Foreign Office Travel Aware website if planning a holiday outside the UK|
We love travel, but we are also extremely aware of its social and environmental impact. Because of this, we are committed to leaving only gentle footprints in the countries we explore. By supporting local and global charitable causes and approaching all that we do ethically, we are able to minimise any negative effects. Safety, financial security and high levels of service are always top priorities too, we are fully bonded and regulated by the below travel authorities who ensure protection you can trust.
We try to ensure that we tread only very softly in all the countries we visit. Travel enriches people's lives and boosts communities who rely on tourism. However, mass tourism inevitably brings some negative side effects. We recognise that it is unreasonable for local communities to maintain their traditional lifestyles and possibly primitive living conditions for the benefit of tourists, and that everyone should have the right to improved living conditions and more comfortable lifestyles.
Giving back to communities
When you holiday with us you not only get a fantastic experience but you help to give something back to the communities we visit too, thanks to the work of our Charitable Trust. Unlike many tour operators, the profits that are not required for the running of the business are channeled back into the Charitable Trust which supports environmental conservation projects in the UK and community projects overseas.
We also have our newest charitable venture, Heart & Sole, which is administered by the RWH Travel Ltd office staff. Among the ventures that Heart & Sole proudly supports are Cockermouth Mountain Rescue and SOS Children's Villages.
Giving back to you
As well as continuing to offer our holidays at great value prices, we also like to give something back to our loyal clients in the form of Loyalty Rewards. You collect 2 points for every £1 you spend with us on any of our holidays. Then, once you've been on your holiday, you are then free to redeem those points at any time when paying the balance on a future booking with us (100 points = £1 discount). For more information take a look at the Loyalty Scheme advice in our FAQs section.
Giving back to your local walking group
Load Off Your Back supports The Walking Partnership to provide direct financial support for your local walking group. The Walking Partnership, was developed as a way of distributing our company profits to local walking groups and clubs in the UK. We are keen to support walking at the grass roots level. Take a look at The Walking Partnershipsite to find out more
There's only one thing worse than having to make an insurance claim for some misfortune that may have occurred on holiday - and that's not being able to make a claim because you're not properly insured.
At Load Off Your Back we understand this. Travel insurance can help should you become unwell, either before or during your holiday. It can help to protect you financially and it can help to ensure the quality of overseas medical care is of a standard you would expect. It can also cover emergency repatriation, should it be deemed necessary.
For UK residents when travelling in the UK, we strongly recommend that you take out travel insurance to protect against unexpected cancellations or injury or loss whilst on holiday. When travelling in Europe, it is a condition of booking that you obtain adequate travel Insurance and you should also carry your European Health Insurance Card (EHIC) to demonstrate entitlement to necessary medical treatment during your visit. Should you not take out adequate travel insurance prior to your holiday, we will not be held responsible for any consequences or costs incurred. Please note that EHICs do have expiry dates. Check your card for validity before you travel.
Non UK citizens must have adequate travel insurance and, if an EU/EEA resident carry their European Health Insurance Card (EHIC), to participate in these holidays outside their own country of residence.
Please note however that when travelling outside your home country, an EHIC is no substitute for an adequate travel insurance policy.We strongly recommend that you check that your policy includes cover for search, rescue and recovery, o n our holidays you may be walking where emergency service vehicles may have access difficulties.
You can view a PDF of the RWH Travel Ltd. Insurance Policy or read the document on screen below
Insurance Premiums per person
Please note: Price is per person based on age at date of paying
Up to age 59
Age 60 to 69
Age 70 & over
|Up to age 59||
Age 60 to 69
Age 70 & over
*Europe cover includes countries which border the Mediterranean Sea.
Why choose the Load Off Your Back policy?
We take the issue of travel insurance so seriously that we have arranged a policy through Ageas Insurance Ltd, designed to help protect you and your holiday with three main objectives.
Completeness – Activities provided by Load Off Your Back are covered by this policy – policies from other insurers may not automatically include all elements of a tour. Load Off Your Back insurance policy may provide cover for pre-existing medical conditions. Again, other travel insurance policies may exclude all existing medical conditions. Simply call Ageas Health Line on 0345 168 5682 and quote scheme code RWH1 and they will be pleased to help if you have any medical queries regarding complying with the health requirements of the policy, but please read the Medical Declaration first.
Extra value – At Load Off Your Back, we understand walking and activity holidays, so this travel policy even provides a benefit should you become unable to walk whilst on holiday.
Who regulates us?
RWH Travel Limited trading as Load Off Your Back is an Appointed Representative of ITC Compliance Limited, which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts. You can check this on the FCA’s Register by visiting the FCA’s website www.fca.org.uk or by contacting the FCA on 0800 111 6768.
View our FCA Status Disclosure Information regarding the sale of Travel Insurance by RWH Travel Ltd.
Summary of important features
The insurers would like to draw your attention to the important features of the policy:
Policy document – a copy of the policy will be sent with your booking confirmation. This document contains full details of what is and what is not covered and the conditions of the cover. You should read this carefully.
Conditions, exclusions and warranties – there are conditions and exclusions which apply to individual sections while general exclusions, conditions and warranties will apply to the whole of the policy.
Health – the policy contains restrictions regarding pre-existing medical problems concerning the health of the people travelling and of other people upon whose health the holiday may
Property Claims – these claims are based on the value of goods at the time you lose them and not on a new-for-old or replacement cost basis.
Policy Limits – most sections of the policy have limits on the amount that will be paid under that section. Some sections also include other specific limits, for example, for any one item or valuables in total. You are advised to check the policy if you intend to take expensive items with you.
Policy Excesses – under most sections of the policy, claims will be subject to an excess. This means the first part of the claim will not be paid.
Reasonable Care – you will need to take all reasonable care to protect yourself and your property, as you would if you were not insured.
Complaints – the insurance policy contains a complaints procedure which tells you what steps you can take if you wish to make a complaint. The policy is governed by English Law unless you and the insurers have agreed otherwise.
'Cooling Off' Period – the policy contains a 14-day cooling off period during which you can return the policy and obtain a refund. Please check policy wording for full details!
We regret that this insurance policy is not available for non-UK residents.
What if I already have a travel policy?
If you do not intend to take advantage of the Ageas policy we offer, it is a condition of booking that you give us details of the alternative cover you have arranged.
Our cover at a glance
Cancellation & curtailment*
Medical & Repatriation expenses
Loss of money & documents
Inability to walk
£ 300 (Europe) or
£ 800 (Worldwide)
Excesses for each insured person: Holidays Loss of Deposit claims exclude the first £15. Some sections exclude the first £50 (£250 for personal liability) of each and every loss of each Insured Person.
An annual policy
Many regular travellers now find an Annual Travel Insurance Policy a more economic way of covering themselves. We can offer one valid for a year (excluding business travel), to UK residents only, for £105 (including IPT). This includes cover for all activities on Load Off Your Back holidays. Maximum age 64 years. Please ask for details.
For more Advice
For enquiries about the terms of your policy please contact our Accounts team on 01707 320226 or email@example.com
Safety on Holiday
You should be aware of potential hazards on holiday as walking amongst mountains, hills and even in cities does involve an element of risk.
Terrain underfoot can also vary and be different from what you're used to. It's easy to be distracted by a view or the conversation of walking companions.Weather can deteriorate unexpectedly and may cause paths to become slippery. You may encounter icy or snowy terrain, particularly cold (or hot) weather, wind and rain, muddy paths and slippery rocks and tree roots.
Please ensure that you bring proper outdoor clothing and use footwear appropriate to the nature of the holiday and likely weather conditions.
Walking poles can be a great aid to mobility over uneven ground, and they take some strain off the knees.
You should be prepared to make a reasonable assessment of the safety of the trail ahead and be prepared to make deviations from the route indicated on your map or described in the guidebook or route notes if you are in any doubt as to the prudence of proceeding along the described route. We cannot be held liable for disruption to your itinerary due to adverse weather or other situations beyond our control.
When travelling overseas it's wise to take extra care. Temperatures, humidity or altitude may be higher than you are used to, changes in diet may affect you, and mosquitoes and other insects may be encountered.
We strongly recommend you carry a fully charged mobile phone with you while walking. Should you need to contact us in an emergency whilst on holiday, our 24 hour emergency duty officer will be ready to assist you. The Duty Officer contact telephone number is provided in our Contact Details section and within your Holiday Pack.
Useful Travel Advice
The UK Foreign & Commonwealth Office (FCO) provides up to date information and advice on security and local laws as well as current passport and visa information at www.gov.uk/travelaware to help British travellers make informed choices about travelling abroad and to be prepared for an overseas holiday.
For the latest travel advice from the FCO we strongly recommend that you check www.gov.uk/travelaware at the time of booking and closer to departure as well as following @FCOtravel on Twitter and at Facebook.com.FCOtravel on Facebook.
We also recommend that you register to receive email alerts relating to changes in Foreign Office Travel Advice for the country or countries you will be travelling to at www.gov.uk/foreign-travel-advice
Take a look at the UK Government's handy summary of the basic Travel Aware Essentials you need to consider when travelling abroad.
Health Advice for Travellers
When travelling outside the UK, please take a look at current travel health advice from:
the Scottish NHS Fit for Travel website and
Travel Health Pro, the website of the National Travel Health Network and Centre.
ABTA also offers some good general advice on how to have a safe and healthy holiday.
More InformationIf you are not a UK resident, you should check your home country advice.
Please note that Load Off Your Back and RWH Travel staff are not qualified to give medical or insurance advice; please discuss any travel health concerns with your GP or travel health specialist.
Please also note that travel health information is subject to change at any time and it is your responsibility to inform yourself as to the recommendations and requirements relating to your destination.
Data Protection & Privacy
We (RWH Travel Ltd) are committed to protecting and respecting your privacy.
We need to collect certain personal details from you in order to process your booking, brochure and holiday information requests, provide your holiday arrangements and to provide you with a more personal service.
Details we collect will include, where applicable, the names and contact details of party members, passport details, credit card, debit card or other payment details, relevant medical conditions or disability information which may affect your participation in your chosen holiday arrangement and any dietary restrictions which may disclose your religious beliefs.
We may also collect information about where you are on the internet (for example the URL you were prompted by, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, and any search terms that you entered on our website. We may collect this information even if you do not register with us.
You should be aware that our websites are monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with RWH Travel Ltd group services which are relevant to your browsing history when you visit other websites.
Please note that telephone calls may be recorded for training and monitoring purposes.
We will only use the information that we collect about you lawfully and comply with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other relevant consumer legislation. All such information is held on secure servers.
In order to process your holiday payment and comply with Payment Card Industry Data Security Standards (PCI DSS) reputable third-party banking institutions handle our debit and credit card transactions. They receive the information needed to verify and authorise your payment card transactions and holiday payments. All such organisations are under strict obligation to keep your personal information private.
We need to pass on your personal details to companies and organisations who need to know them in order to be able to provide your holiday arrangements (for example, airlines, hotels, credit card companies and banks). Such companies and organisations may be outside the European Union if your holiday is to take place or involves suppliers outside this area.
We would also like to store and use your personal details for future marketing purposes. We do this in various ways, for example by sending you a brochure, with details of new features, tours or special offers which we think may be of interest to you. We would like to contact you by mail, email or e-flyer, but only if you want us to. Similarly, we may also send you information about selected third parties' products and services that may be of interest to you (such as airport accommodation or parking or offers from outdoor equipment suppliers). We promise never to sale, rent, trade or otherwise release your personal details to any outside the RWH Travel Ltd group for their mailing or marketing purposes.
We need to record any observations made by our tour leaders relating to your ability to cope with the nature and demands of previous holidays to enable us to advise you on the suitability of holidays you may wish to take in the future.
All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept but we will use only names and contact details for marketing purposes (unless you have indicated that you do not wish us to do so).
Occasionally we hire other companies to provide services on our behalf, for example mailing information to our customers. We only provide those companies with the personal details relating to our clients which they require in order to deliver the service. They are prohibited from using that information for any other purpose. We will ensure that anyone to whom we pass your details for this reason agrees to treat it with the same level of protection we are obliged to provide. When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions and new additions to our websites.
We will only contact you to help you make the most of what we offer. This means for things like:
We will endeavour to make sure that our contact with you is relevant to the personal information we have collected.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003
If you do not want us to do any or all of these things, please let us know as soon as possible. You may unsubscribe from our news list by following the unsubscribe instructions in any email received. Maintaining your privacy is important to us, which is why we make sure that you're happy with what we do with your personal information and remain in control of it.
Except where expressly permitted by the Data Protection Act 1998, we will only deal with the personal details you give us as set out above unless you agree otherwise. We have appropriate security measures in place to protect this information.
You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request.
If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately.
From time-to-time, our staff, customers, journalists, appointed photographers and suppliers may take photographs and video footage of holidays in progress, including pictures of our clients. These pictures may be used in future marketing materials and stored physically and digitally. If you do not wish to be filmed or images of you to be taken or used in this manner, please let your tour leader and the photographer know at the start of your holiday.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or User Information, we are entitled do so and may be required to comply with such requests.
As this privacy statement may change from time to time due to developments in the law, we would encourage you to periodically reread it from time to time so that you are aware of any changes in how we gather and use personal information.
For the purpose of the Data Protection Act 1998, the data controller is RWH Travel Ltd of Lemsford Mill, Lemsford Village, Welwyn Garden City, Hertfordshire, AL8 7TR.
RWH Travel Ltd
30 January 2017
COMPUTER SECURITY POLICY
Your confidence in our website and your internet security is important to us.
Please take a few minutes to read this Computer Security advice.
Our websites (rwhtravel.com, ramblersholidays.co.uk, chaptersholidays.co.uk, adagio.co.uk and loadoffyourback.co.uk) are secure.
The websites within the RWH Travel Ltd group are secure. We realise how important it is to store any information your provide us securely and we endeavour to maintain the highest levels of security. Our websites use high-level SSL encryption technology to protect our online transactions.
You can check whether a web page is secure as the letters ‘https’ replace the more usual ‘http’ appearing before the website address in the address window of your browser, for example: https://www.rwhtravel.com. A ‘padlock’ symbol will also appear in the browser address window.
Our online booking process also uses the ‘Verified by Visa’ or ‘MasterCard SecureCode’ facilities provided by the banks to protect you from fraud when buying online.
RWH Travel Ltd endeavours to protect its users’ personal information and privacy. We do not guarantee the security of any information you disclose online and you do so at your own risk. You acknowledge that you are aware of security and privacy limitations inherent to the internet environment.
Public Wifi Networks
Using an unsecured Wifi network in a public place can be risky as unauthorised people may try to intercept what you're doing online. We recommend you only connect to secure wireless networks that you trust, and to always be aware of the risks associated with using public Wifi networks in.
We accept that remembering passwords can be problematic, however by using effective and secure passwords on all the websites you use, you can combat possible fraudulent activity using your personal details.
Multiple passwords keep you safer than using the same password for each of your online accounts, as if a criminal gains access to your password, all your accounts could be at risk. When you set a password, it's a good idea to use a mix of numbers and characters, and to use a password which is very personal to you. Most websites will set a minimum number of characters to use, but try to avoid using obvious passwords such as ‘password’, your name or phone number.
It’s a good idea to change your passwords regularly, especially for websites you use a lot and which involve financial transactions.
Once you have a booking with us, you can create and reset your password on ramblersholidays.co.uk, chaptersholidays.co.uk, adagio.co.uk or loadoffyourback.co.uk at any time on the ‘Manage My Booking’ page. Just enter your Booking Reference number and follow the instructions.
In common with all legitimate companies, we will ever ask you to reveal your login password by email or telephone. Should you ever receive a request to divulge your password, you should ignore the request and not respond. We may from time to time prompt you to change your password, but we will never contact you to ask you to reveal your password.
Phishing is an attempt to trick someone into providing confidential information which can then be used for identity theft or fraud. Should you be in any doubt as to the genuineness of an email claiming to be from us, please contact us by telephone or via the contact details displayed in our brochures and on our websites.
RWH Travel Ltd uses web based analytics software to analyse activity on our websites including information such as overall visitors to our websites, the time of visits, visits to individual webpages on our sites, details of any links which brought you to our site together with any information downloaded. This software does not collect personal information such as a visitor’s name, address or email.
Please do let us know if your details change so that we can continue to stay in touch. If you have any concerns about the content of this Computer Security Policy please email us at firstname.lastname@example.org.
RWH Travel Ltd
30 January 2017
Back to the top
Load Off Your Back and its parent RWH Travel Limited are members of ABTA (The Travel Association - formerly the Association of British Travel Agents) and AITO (the Association of Independent Tour Operators) and every single holiday we offer to you comes with 100% financial protection so you can be sure your money and your holiday are safe with us. All our holidays on this website, except holidays including a flight, are covered under our ABTA bond.
RWH Travel Limited is a member of ABTA with membership number V5094. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30, Park Street, London SE1 9EQ Tel: 020 3117 0500 or www.abta.com. The above applies only to services supplied by RWH Travel Limited and does not apply to services featured that are provided by Ageas Insurance Ltd or any other company.
RWH Travel Limited is also a member of the Association of Independent Tour Operators (AITO). AITO represents Britain's leading independent tour operators and encourages high standards of quality and service. We abide by the association's Code of Business Practice and adhere to the AITO Quality charter, which can be viewed on www.aito.co.uk. Visit the website to find out more or call 020 8744 9280.
If we provide a flight as a part of your holiday arrangements your holiday is financially protected by the ATOL scheme. Our ATOL number is ATOL 0990. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. Please ask us to confirm which protection may apply to your booking. For further information visit the ATOL website at www.atol.org.uk or call the helpline on 0207 453 6430. We are also an accredited IATA agent.
Terms & Conditions- subject to which bookings are accepted
When you make a booking you enter into a contract with RWH Travel Ltd trading as Load Off Your Back (registered office: Lemsford Mill, Lemsford Village, Welwyn Garden City, Hertfordshire, AL8 7TR). These booking conditions, together with the information set out in our website, form the basis of your contract.
1 Holiday Contract
When you make a booking you guarantee that you have the authority to accept, and do accept on behalf of your party, the terms of these booking conditions and to supply personal details for you and your party. A contract will exist as soon as we issue our confirmation invoice. To avoid possible confusion any variation of this agreement should be confirmed in writing either by you or by us. This contract is made on the terms of these booking conditions, which are governed by English law, and the jurisdiction of the English Courts. You may choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
2 Financial Protection
We provide full financial protection for our package holidays.
When you buy a package holiday that doesn't include a flight, protection is provided by way of a bond held by ABTA.
For flight-based holidays protection is through our Air Travel Organiser's License number 0990. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, were we aren't able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding, to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-prevision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
3 Holiday Price
All holiday bookings made more than 6 weeks before the intended departure must be accompanied by the appropriate deposit. (Per person deposits for UK and mainland Europe holidays are £100. If you book any flights from us, then any payment made at the time of booking the flight will be considered as part of your deposit and non-refundable.)
In these cases the balance of the holiday charge is payable not later than 6 weeks before the intended date of departure for both UK and mainland Europe holidays.
All payments must be made in Sterling unless by prior arrangement with us.
We shall be entitled to treat any failure to pay such balance by the due date as a cancellation of the booking by you and we will notify you if we intend to do so and in such circumstances your deposit and any insurance premium will be forfeited.
Where bookings are made within 6 weeks the whole of the holiday charge is payable at the time of booking.
In some cases a late booking fee may be charged to cover excess communication costs. If you book through a travel agent all monies paid to the agent for your holiday with us are at all times held by the agent on behalf of RWH Travel Ltd.
We reserve the right to alter the prices of any of the holidays shown on our website. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. Changes in transport costs, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports mean that the price of your holiday may change after you have booked. However there will be no charge within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover agents' commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel: 1) you must do so within 14 days from the date on your final invoice 2) We will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy.
Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you.
However, please note that holidays are not always purchased in local currency and some apparent changes have no impact on the price of your holiday due to contractual and other protection in place.
Participants in our holidays are accepted on condition that they are physically and mentally fit, and able to cope reasonably with the demands of the holiday without assistance from a third party.
You must accept that sole responsibility for your personal safety throughout the holiday remains with you. In the interests of safety you must reasonably follow the advice in the guidebook and other holiday information provided, heed warning notices encountered on the walk and take reasonable precautions to ensure your own safety.
Bookings can only be accepted from persons under eighteen years of age when accompanied by an adult who will be responsible for them.
We reserve the right to refuse any booking for a holiday where we are not satisfied that the applicant's fitness and experience are appropriate to the holiday selected.
5 If You Make Changes To Your Booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes, but it may not always be possible.
Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will have to pay a per person administration charge of £20 (or £40 if less than 42 days to booked departure) and any further cost we incur in making this alteration. For changes to any included flight arrangements, a flight administration fee of £35 will apply. These charges are not refundable if you cancel your holiday subsequently.
You should be aware that the costs can increase the closer to the departure date that changes are made and you should contact us as soon as possible. Please note: Certain travel arrangements cannot be changed after a reservation has been made and any alteration request will incur 100% cancellation charges.
Also if you, or any member of your party, are prevented from proceeding with the holiday you may request to transfer your booking, having first given us notice of your intentions before departure, to a person who satisfies all the conditions applicable to the holiday. The transferor and transferee shall be jointly responsible for payment of the balance due and for any additional costs arising from such transfer.
6 If You Cancel Your Holiday
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from you or your travel agent on your behalf must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in Table 1 below.
Please note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
7 If We Change Or Cancel Your Holiday
As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.
Changes: If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of all monies paid. In some cases we will also pay compensation (see below).
These options don't apply for minor changes. Examples of minor changes include change of accommodation to another of the same or higher standard, and if flights are included in your package, alteration of your outward/return flights by less than 12 hours, changes to aircraft type or changes of carriers.
Cancellation: We will not cancel your travel arrangements less than 6 weeks before departure except for reasons of force majeure or failure by you to pay the final balance. We may cancel your holiday before this date. If your holiday is cancelled you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).In some cases we will pay compensation (see below).
In accordance with EU Regulation 2111/2005, if flights are included in your package, we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used on our website at: www.ramblersholidays.co.uk/uploadDocuments/Airlines.pdf. Please note the existence of a 'Community list' detailing air carriers that are subject to an operating ban with the EU Community (available for inspection at http://ec.europa.eu/transport/air-an/list_en.htm.) If a carrier used in connection with your holiday becomes subject to an operating ban we will inform you of this to allow you to make an informed decision regarding your holiday arrangement. See also clause 8. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard.
Force Majeure: We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war or threat of war, riot, civil strife, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, epidemic or adverse weather conditions or unavoidable technical problems with transport.
8 Our Liability To You
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. We do not make any representation or commitment that all services will comply with local laws and regulations and failure to comply does not automatically mean that we have not exercised reasonable skill and care. We cannot accept any liability for any loss or expense you suffer or incur (including loss of earnings) which on the basis of information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur.
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of two times the cost of your travel arrangements.
Our liability will also be limited in accordance with and/or in an identical manner to (a) The contractual terms of the companies that provide the transport for your travel arrangements. These terms are incorporated into this contract; and (b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You can ask for copies of the transport contractual terms, or the international conventions, from our office at Lemsford Mill, Lemsford Village, Welwyn Garden City, AL8 7TR.
If flights are included in your package, under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 7. If any payments to you are due from us, any payment made to you by the airline will be deducted. If your airline does not comply with these rules you should complain to the Aviation Consumer Advocacy Panel on 020 7240 6061 www.caa.co.uk. NB this clause does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday.
We aim to provide you with the best possible holiday but, if a problem should arise, please inform the relevant suppliers (e.g. the hotelier) and/or us immediately who will endeavour to put things right. If you fail to follow this simple procedure, we will have been deprived of the opportunity to investigate and rectify the complaint whilst you were on the holiday and this may affect your rights under this contract. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Service Department at Lemsford Mill, Lemsford Village, Welwyn Garden City, AL8 7TR, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Your claim will still be accepted later than 28 days but this impedes our success in its investigation. Please see clause 10 on ABTA.
We are a Member of ABTA, membership number V5094. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure. Further information on the Code and ABTA's assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
Excursions or other tours that you may choose to book or pay for whilst on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
12 Prompt Assistance
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services or a s a result of failures due to unusual and unforeseeable circumstances beyond our control the consequences of which could not have been avoided even if all due care had been exercised or an event which we or our suppliers even with all due care could not foresee or forestall and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
UK residents travelling outside the UK or non-UK citizens travelling outside their own country of residence must have adequate holiday insurance to undertake the holiday. If you do not purchase our insurance it is your responsibility to check that your policy is adequate. We are unable to arrange our insurance cover for you after your holiday has started.
14 Conduct And Personal Responsibility
When you book your holiday with us, you accept responsibility for the proper conduct of all members of your party during your holiday. You agree to accept the authority and decisions of our staff and local partners whilst on holiday with us. If in the reasonable opinion of any such person(s) or any other person in a position of authority (such as, for example, hotel manager, an airline pilot or ship's captain), your health, level of fitness or conduct at any time before or during a holiday is endangering or appears likely to endanger your health or wellbeing or any third party (including any other clients of the company) or the safe, comfortable or happy progress of the holiday, you may be excluded from all or part of the holiday. Full cancellation charges will then apply and no refund will be given. Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation) you may incur as a result of your stay being terminated. If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation supplier concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must indemnify us for the full amount of any claim (including legal costs) made against us by the accommodation supplier or any third party as a result.
15 Images You accept any images of you taken whilst on any of our holidays may be used by us for marketing in any format current or yet to be invented.
All the facts in this website about hotels and resorts are checked for accuracy by our staff and, wherever possible, by hoteliers. However, it is still possible in early and late season in particular that hoteliers etc may decide to change their facilities (e.g. a pool is empty for cleaning) which will then be temporarily or permanently unavailable. Such events are regrettably beyond our control. However, when we are notified of these or other significant changes, we will inform you at the time of booking or, if you have already booked your holiday, you will be contacted as soon as reasonably possible if there is time before your departure. If such events constitute a major change to your holiday then clause 7 of these booking conditions will apply.
Changes may be made to the particulars contained in this website at any time before a contract between you and RWH Travel Ltd is concluded. In such circumstances we will advise you of any such changes before accepting your booking and completing the contract. Prices shown in this brochure are based on all known costs at the time of publication and may be subject to change at any time prior to the issue of our confirmation of your booking. This brochure is issued on the sole responsibility of the tour operator. It is not issued on behalf of and does not commit the airlines mentioned or any airline whose services are used in the course of the holiday.
These terms & conditions, published 01 February 2017, supersede all previous versions.
TABLE1: Compensation (per client)
|Period before departure within which cancellation or major change is received||If we make a major change to your holiday||If we cancel your holiday||If you cancel your holiday we charge|
|More than 42 days||£ nil||Full Refund||Deposit only|
|42 to 29 days||£10||Full Refund plus £10||30% of holiday cost|
|28 to 15 days||£20||Full Refund plus £20||45% of holiday cost|
|Within 7 days or after departure||£20||Full Refund plus £20||100% of holiday cost|
We are happy to work with travel agents.
Since 1946 our organisation has delivered reputable and reliable small-group guided walking holidays throughout the world, with Load Off Your Back being introduced in 2011.
Our holidays not only offer great value for money, but in addition many of our clients benefit from our responsible tourism and not-for-profit philosophy. This enables us to provide exceptional holidays for your clients at a great price.
Travel Agent Bookings
If you are an agent and have a client who would like to book a holiday with us, please note that any bookings would be subject to your acceptance of our standard agency agreement, available of request, in accordance with current UK regulations.
To request our Agency Agreement, or for further information about working with us, please contact us on:
To make a booking on behalf of your clients
To make a booking, or ask for more information about any of our holidays, please contact our Sales Team:
|Telephone:||+44 (0) 1707 386 726|
Concessions for Travel Agents
If you would like to try a Load Off Your Back holiday for yourself, or a holiday from another of the RWH Travel group, please email us at email@example.com with what you have in mind and for more details of our travel agent concession policy.
ABTA Council of Regions
Our Planning Manager, Angus Russell, is currently the ABTA Council of Regions representative for the Eastern Region. Please feel free to get in touch.
Why not give the gift of travel?
If you know someone who'd also enjoy a Load Off Your Back holiday, why not buy them a Gift Voucher for one of our holidays?
You can buy a gift vouchers in any amount - how much you wish to spend is entirely up to you - and they can be used to pay in part for a holiday or in full.
Purchasing a Load Off Your Back gift voucher is easy
Simply email us at firstname.lastname@example.org, let us know how much you want to spend and we will do the rest.
Payment can be made via a secure trading website by debit or credit card, or by cheque.
We can send the voucher to you or direct to the recipient with a personalised message.